New Airline Passenger Protections Take Effect This Week
To ensure that you are treated fairly when you travel by air, airlines and ticket agents must now:
- Include all mandatory taxes and fees within the fares they publish rather than hiding them elsewhere.
- Disclose baggage fees when tickets are being purchased.
- Allow customers to hold a reservation without payment or cancel a booking without penalty within 24 hours, if they made the reservation one week or more prior to departure.
- Promptly notify passengers of delays over 30 minutes.
Get the details on these new rules from U.S. Department of Transportation.
These new rules are the last provisions from the Department’s most recent airline consumer rules.
The new regulations took effect on Aug. 23, 2011. One rule requires that airlines refund baggage fees if bags are lost and provide increased compensation to passengers bumped from oversold flights.
The August regulations from the DOT set a four-hour time limit on tarmac delays for all international flights at U.S. airports, and extended the three-hour tarmac delay limit for domestic flights to smaller airports.
About the DOT
In a press release the Department included this Mission Statement:
The mission of the Department is to:
Serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.
More Online Citizen Services From the Department
Links to DOT accessibility policy, resources for travelers with disabilities, disability laws and regulations and other related links.
Highways & Bridges
Links to various highway and bridge related sites such as the Scenic Byways site, the intelligent transportation systems site, and links to all the state transportation web sites.
Leads to links covering useful traveler information such as airport delays, security tips, air consumer protection information and aviation job opportunities.
Cars, Buses & Bikes
Leads to links covering vehicle safety issues where you can call a safety hot line or file a defect report. Also covers child safety restraints, crash tests and statistics, along with pedestrian, bike, and motorcycle safety information, as well as information on importing cars.